Privacy Policy

Keplify LLC ("we," "us," or "our") operates SplitRE at splitre.app and app.splitre.app (collectively, the "Service"). This Privacy Policy describes what information we collect, how we use it, with whom we share it, how long we keep it, and the rights you have over it. It applies to all visitors of our marketing website and to registered subscribers of the SplitRE application.

By using the Service you agree to the practices described in this policy. If you do not agree, please do not use the Service.

1. Information we collect

1.1 Account and billing information

When you sign up or manage your subscription we collect: your full name, email address, brokerage name, and billing details. Payment card numbers are processed directly by Stripe, Inc. and are never stored on our servers. We retain only the last four digits of your card, card type, and expiration date as returned by Stripe for display purposes.

1.2 Brokerage data you enter

Commission plans, agent profiles (names, license numbers, split percentages, annual cap amounts), and deal records (property addresses, sale prices, gross commission income, buyer/seller sides) are stored on your behalf. This is your data; we act as a data processor, not a data controller, of anything you enter about your agents and transactions.

1.3 Usage and log data

Our servers automatically record: IP address, browser type and version, operating system, referring URL, pages viewed, timestamps, and error events. We use this data to maintain uptime, diagnose bugs, and understand aggregate feature usage. Log data is retained for up to 90 days.

1.4 Analytics

We use website analytics to understand how visitors interact with our marketing pages (splitre.app). Analytics data is collected in aggregate form and is not tied to individually identifiable visitors where avoidable. We do not deploy advertising networks or behavioral retargeting pixels on our website or inside the application.

1.5 Cookies and local storage

We use strictly necessary cookies for session management and authentication tokens. We do not use third-party advertising cookies. The application may store user preferences (such as sidebar state or selected date ranges) in your browser's local storage; this data never leaves your device.

1.6 Communications

If you email us at [email protected] or our support addresses, we retain the content of that correspondence to resolve your issue and improve the Service.

2. How we use your information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your subscription payments through Stripe
• Generate QuickBooks Online-ready CSV exports of your deal and commission data at your direction
• Send transactional emails you have opted into by using the Service: deal-confirmed notifications, cap-reached alerts, and billing receipts. These emails are sent from [email protected] and are necessary for the Service to function.
• Send product update and marketing emails to active subscribers. You may opt out of marketing emails at any time using the unsubscribe link in any such email or by emailing [email protected]. Opting out of marketing emails does not affect transactional emails related to your account.
• Respond to support requests and enforce our Terms of Service
• Detect, investigate, and prevent fraud, abuse, or security incidents
• Analyze aggregate, de-identified usage patterns to improve existing features and prioritize new ones
• Comply with applicable law and legal process

We do not use your data to train AI or machine-learning models. We do not sell, rent, or share your personal data or brokerage data with third parties for their marketing purposes.

3. Third-party sub-processors

We engage a limited number of trusted sub-processors to operate the Service. Each sub-processor is bound by data protection agreements and is permitted to use your data only to perform services on our behalf.

We do not share your data with these providers beyond what is necessary to deliver the specific service they provide. If you disconnect your QuickBooks integration, we immediately stop transmitting data to Intuit on your behalf.

4. Data security

We implement the following technical and organizational safeguards to protect your data:

• All data is encrypted in transit using TLS 1.2 or higher
• All data is encrypted at rest using AES-256
• Row-level security policies in our database ensure that your brokerage data is logically isolated from other customers' data
• Production system access is limited to authorized personnel using multi-factor authentication
• Stripe handles all payment data; we never receive or store raw card numbers
• We perform regular dependency audits and apply security patches promptly

Despite these measures, no system is perfectly secure. If you discover a security vulnerability, please report it promptly to [email protected] so we can address it. We do not publicly disclose security issues until a fix is in place.

5. Data retention and deletion

We retain your account data for as long as your subscription is active. After cancellation or account termination:

• Your brokerage data (commission plans, deals, agent records) is preserved and accessible for 30 calendar days so you can export it. After that 30-day window, all brokerage data is permanently deleted from our systems.
• You can export all your data at any time by going to app.splitre.app › Settings › Data Export. CSV downloads are available for deals, agent records, and commission plans.
• Billing records and invoices are retained for 7 years as required by US tax law.
• Server log data is retained for up to 90 days and then automatically purged.

To request immediate deletion of your personal data (outside the standard 30-day window), contact us at [email protected]. We will process deletion requests within 30 days. Note that deletion of billing records may be limited by applicable tax and accounting law.

6. California privacy rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights with respect to your personal information:

• Right to Know. You may request a disclosure of: (a) the categories of personal information we have collected about you; (b) the categories of sources from which we collected it; (c) the business purpose for collecting it; (d) the categories of third parties with whom we share it; and (e) the specific pieces of personal information we hold about you.
• Right to Delete. You may request deletion of personal information we have collected from you, subject to certain exceptions (such as information required to complete a transaction or comply with legal obligations).
• Right to Correct. You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing. We do not sell or share your personal information for cross-context behavioral advertising. There is nothing to opt out of under this right, but we include this disclosure for transparency.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights.
• Right to Limit Use of Sensitive Personal Information. We do not use sensitive personal information for purposes beyond those necessary to provide the Service.

How to submit a California rights request: Email [email protected] with the subject line "California Privacy Rights Request." Include your name, email address associated with your account, and a description of the right you wish to exercise. We will verify your identity and respond within 45 calendar days. If we need more time (up to an additional 45 days), we will notify you in writing.

You may designate an authorized agent to make a request on your behalf by providing written authorization and verifying your identity directly with us.

Categories of personal information collected

In the preceding 12 months, we have collected the following CCPA categories:

• Identifiers — name, email address, IP address, account ID
• Commercial information — subscription plan, billing history, transaction records you enter
• Internet or network activity — server logs, feature usage, error reports
• Professional or employment-related information — brokerage name, agent data you enter

We do not collect Social Security numbers, financial account credentials, biometric data, geolocation data, health information, or the contents of private communications.

7. Children's privacy

The Service is a business tool intended for use by adults (18 years of age or older). We do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided us personal data, contact us at [email protected] and we will promptly delete it.

8. Do Not Track signals

Some browsers send a "Do Not Track" (DNT) signal to websites. Because there is no common industry standard for responding to DNT signals, we do not currently alter our data collection practices in response to DNT signals. We do not engage in cross-site tracking regardless of DNT status.

9. Links to third-party sites

Our website and application may contain links to third-party websites (such as QuickBooks Online, Stripe billing portal, or external documentation). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing any personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and notify active subscribers by email at least 14 days before the changes take effect. If you continue to use the Service after the effective date of the revised policy, you accept the updated terms.

11. Contact us

For privacy-related questions, data access requests, or to exercise your rights, please contact: