Refund / Cancellation Policy

Keplify LLC wants you to feel confident using SplitRE. This policy explains when you are entitled to a refund, how cancellation works, and what happens to your data after you cancel. If you have questions before or after making a payment, email us at [email protected].

1. Free trial

All new accounts include a 14-day free trial. No credit card is required to start a trial. Your card is only charged when you actively choose a paid plan after the trial ends. If you do nothing during the trial period, your account will be paused — you will not be charged.

2. Refund eligibility

2.1 Monthly subscriptions

If you are on a monthly plan and are not satisfied with SplitRE, you may request a refund within 7 calendar days of the billing date for that month's charge. Refund requests received after 7 calendar days will not be approved for the period already paid.

2.2 Annual subscriptions

If you are on an annual plan, you may request a refund within 7 calendar days of your most recent annual payment. Refund requests received after 7 calendar days of the annual payment date will not be approved.

2.3 Refund amount

Approved refunds are issued for the amount paid, less payment processing fees charged by Stripe, Inc. (typically 2.9% + $0.30 per transaction for US cards, or the rate applicable to your transaction). These fees are non-recoverable from our payment processor regardless of the reason for the refund, so they cannot be included in the refund amount.

Example: if you paid $89.00 and a refund is approved, you would receive approximately $85.82 back ($89.00 minus ~$2.88 in Stripe processing fees on a typical US card transaction). The exact fee deducted will be stated in your refund confirmation email.

2.4 Situations where refunds are not available

• Requests made more than 7 calendar days after the applicable payment date
• Accounts suspended or terminated for violations of our Terms of Service
• Partial-month or partial-year refunds for unused time within a billing period (we do not pro-rate)
• Add-ons or one-time fees, if any are introduced in the future and stated as non-refundable at the time of purchase

3. How to request a refund

The fastest way to request a refund is directly inside the app. After canceling your subscription (Settings › Billing › Cancel subscription), a refund request form will appear if you are within the 7-day window. Fill in the reason and submit — we will receive the request immediately.

You can also email [email protected] within 7 calendar days of the payment you are disputing. Include the email address on your SplitRE account and the approximate date of the charge.

We will confirm receipt within 1 business day and process approved refunds within 2 business days. Refunds are returned to the original payment method via Stripe. Depending on your card issuer, the credit may take 5 to 10 business days to appear on your statement.

4. Cancellation

4.1 How to cancel

You may cancel your subscription at any time by going to app.splitre.app › Settings › Billing and clicking "Cancel subscription." Cancellation takes effect at the end of your current billing period. You will not be charged for the next period. There are no cancellation fees and no minimum commitment.

Alternatively, you can email [email protected] and we will process your cancellation within 1 business day.

4.2 Access after cancellation

After you cancel, your subscription remains active and fully functional through the end of the paid billing period. At the end of that period, your account will be downgraded to read-only mode. You will be able to view and export your data but will not be able to create new deals or invite agents.

4.3 Data export window

After your subscription ends, your brokerage data is preserved for 30 calendar days. During this window, you can download all your data by going to app.splitre.app › Settings › Data Export. The export includes:

• All deal records (CSV)
• Agent roster and commission plans (CSV)
• Earnings statements (PDF)
• QuickBooks sync history (CSV)

After the 30-day window closes, all brokerage data is permanently and irreversibly deleted from our systems. We cannot recover data after deletion. We strongly recommend exporting your data before the window expires. We will send reminder emails at 7 days and 3 days before the deletion date.

4.4 Reactivation

If you reactivate your subscription within the 30-day data export window, your account and all brokerage data are fully restored with no interruption. Reactivation after the 30-day window is possible but your data will have been deleted and cannot be recovered.

5. Chargebacks and payment disputes

If you have a billing concern, please email [email protected] before initiating a chargeback with your bank or card issuer. We can almost always resolve issues faster than the chargeback process, and we are committed to doing so. Chargebacks that are initiated without first contacting us may result in suspension of your account while the dispute is pending.

6. Changes to this policy

We may update this policy from time to time. When we do, we will update the effective date above and notify active subscribers by email at least 14 days before changes take effect. The version in effect at the time of your payment governs refund eligibility for that payment.

7. Contact us

For billing and refund inquiries: